Thursday - September 12, 2019

Morning
General Session

Keynote Speaker: The Future of Banking and Payments

Greg Schwem

Corporates Ask for "Sooner, Higher, and Later" Changes to Same Day ACH Payments 

Same Day ACH is on track to deliver 175 million faster payments in 2018. Yet since Same Day ACH went live in 2016, corporate treasury and payment practitioners have been asking for enhancements: 1) sooner funds availability; 2) higher dollar limits; and 3) later deadlines for sending Same Day ACH payments. Now, NACHA and the ACH Network deliver all three of these enhancements. Speakers from NACHA and an FI will tell the story of how corporate input made these changes a reality, and how the ACH Network will bring these enhancements to market.

 

Jane Larimer, Chief Operating Officer General Counsel
NACHA – The Electronic Payments Association 

Joe Hussey, JPMorgan Chase
WesPay Board of Directors
 

Morning
Breakout Sessions

Reg E and the ACH Rules

Regulation E provides a basic framework that establishes participants' rights, liabilities and responsibilities when handling unauthorized electronic funds transfers disputes. The ACH Rules provide a process for returning unauthorized debit Entries within a specified extended return timeframe. When it comes to consumer account holders disputing ACH debit Entries, it can be difficult at times to align Regulation E timeframes with the ACH Rules. Our panel will discuss Regulation E consumer liability and the error resolution process, and tools and techniques we can utilize to limit our losses and ensure compliance as a financial institution.

 

Jennifer Denoo President and CEO
Great Basin FCU

Cristina Hellems, AAP, APRP,
VP and Senior Product Manager-ACH & Transaction Banking
MUFG Union Bank N.A.

Moderator: Jim Petkovits, AAP, APRP, NCP,
VP Education
WesPay

Launching Corporate ACH Origination

Has your financial institution considered becoming an ODFI to support corporate ACH origination, but you’re not sure where to start? Does the process seem too lengthy, costly or complicated? In this session, hear from financial institutions that have recently launched corporate ACH origination to grow their business portfolios and non-interest income. Learn their tips and tricks for ensuring a successful implementation and product launch, and how their institutions made the decision to move forward.

 

Marlowe Mackay, AAP, Branch Operations and Payment Services Asstistant Manager
University Credit Union

 Katie Lawrence, Payment Operations Compliance Manager,
SAFE CU

Moderator: Melissa Giddens, CTP, AAP, NCP, SVP, Consulting Business Leader WesPay Advisors

The Reinvention of Bill Pay

There is no doubt that today’s bill pay experiences leave a lot to be desired. Customers are leaving bank aggregation products to the tune of 20% over the past two years and further complicating their lives by managing multiple biller direct relationships.  With new capabilities available through the RTP® network, The Clearing House and a group of retail and wholesale banks leveraged design thinking to reimagine a seamless bill pay experience that would provide benefits for billers and bill payers.  Peter Davey from The Clearing House will share the journey and the outputs of this work and help to imagine the bill pay of the future.

 

Peter Davey
The Clearing House Payments Company

Networking Lunch

Afternoon
Breakout Sessions I

Seven Critical Elements of a Compliance Audit, (Faster + Faster) * (Safety + Caution) = COMPLIANCE AUDIT

Fast, Faster, and Fastest is the message for future payments. However, before we move too fast, we need to factor in safety and soundness to the equation. In this session you will get a review of the Seven Critical Elements of a compliance audit and how to apply them in real life. Having trouble tackling your compliance audit? Join us as we walk you through the basics of performing your NACHA compliant audit with examples of how financial institutions handle the various hurdles that a comprehensive examination presents.

 

Mary Brown, AAP, VP, Cash Management Services,
Bankers’ Bank of the West

Spencer Boltz, AAP, ACH Analyst, Centralizing Bookkeeping
First Bank

Your Customers and Cybersecurity

Are you informing your customers about the risk of cybersecurity? How can financial institutions better inform customers about the risk of fraud? Business and consumer customers alike often do not place enough focus on security until they have experienced loss due to fraud. As financial institutions, we understand cyber risk and spend time and money protecting our customers’ information – but how do we help our customers do more to protect themselves? In this session, our panelists will discuss basic (and some not so basic) steps that customers should take to improve their cyber hygiene, share war stories and the ways that the fraud could have been avoided. They'll also present opportunities for financial institutions to increase their community and customer involvement through security education.

 

Amy Foulks, EVP, CIO
First Utah Bank

Eric Nelson, AAP, NCP, APRP, Account Operations Manager
Keypoint Credit Union

Spencer Hafen AAP, President & CEO
Nevada Bank & Trust

Moderator: Patty Presta, AAP, Professional Development Events
WesPay

What is the Future of the ACH Network?

As change continues in the payments ecosystem, financial institutions are evaluating how they use the various payment rails, while developing strategies to rationalize and modernize their internal systems and product offerings. A key consideration is how they will use the universal ACH Network – which has continuously evolved since its inception to enable financial institutions and their customers to capitalize on new capabilities and derive greater value – into the future.

 

FiServ

RTP Network Work Connection Direction

The RTP® Network is designed to support a variety of use cases and add value to the product and services offered by financial institutions of all sizes. Come to this session to understand the way banks and credits unions physically connect to the network. Attendees will hear what is involved when connecting through a Third Party Service Provider, alternative software provider and directly via a secure circuit or secure VPN. This is the perfect session for those wanting to better understand what is involved in establishing a way to receive and send messages over the RTP® Network.

 

Timothy Mills, AAP, Vice President Business Development
The Clearing House Payments Company

Seven Critical Elements of a Compliance Audit, (Faster + Faster) * (Safety + Caution) = COMPLIANCE AUDIT

Fast, Faster, and Fastest is the message for future payments.  However, before we move too fast, we need to factor in safety and soundness to the equation. In this session you will get a review of the Seven Critical Elements of a compliance audit and how to apply them in real life. Having trouble tackling your compliance audit? Join us as we walk you through the basics of performing your NACHA compliant audit with examples of how financial institutions handle the various hurdles that a comprehensive examination presents.

 

Jane Larimer, Chief Operating Officer General Counsel
NACHA – The Electronic Payments Association 

Friday - September 13, 2019

Morning
General Session

Cyber-Attacks on Critical Infrastructure 

Cyber-attacks on Critical Infrastructure can cause kinetic affects and a public relations nightmare. Why should you be concerned and how can you protect yourself? Join us as Mike Lettman Arizona Cyber Security Advisor (CSA) with the U.S. Department of Homeland Security discusses the cyber threat from a broad perspective and helps you to understand why you should be concerned.  A high level walk through of some different cyber-attacks against critical infrastructure will be discussed along with an overview on threats to new technology such as cloud, artificial intelligence and the internet of things, and identify some steps you need to take to protect the organization.

 

Mike J. Lettman, Cyber Security Advisor (CSA)
Arizona, Cybersecurity and Infrastructure Security Agency, U.S. Department of Homeland Security

Morning
Breakout Sessions

Check Disputes from A to U

Your customer just notified you that a check cleared their account and the person they wrote the check to stated they never received it; what’s a financial institution to do? Have you ever found yourself in the midst of a check dispute? Do you return the check; do you submit an adjustment; do you have to deal direct or do I even have recourse? Join us as we look at various check disputes from alterations to Unauthorized Remotely Created Checks and provide guidance on how to properly handle these claims.

 

Connie LaChance, AAP, APRP, NCP, VP, Education
WesPay

Angie Smith, AAP, NCP, SVP, Professional Development Events
WesPay

Moving Towards Faster Payments

This session will feature a panel of payments executives discussing the impact Faster Payments will have on financial institutions. The panel will discuss the need to adopt as it relates to revenue opportunities and market competitiveness, and better define real-time versus later settlement and client perception.

 

Jenny Briggs, Global Product Management, B2B/B2C Growth Strategy
Bank of America

Steve Max, SVP, Operations Executive
U.S. Bank

Carmen Elenes, ACH Manager
SchoolsFirst FCU

Moderator: John Curtis, AAP, APRP, NCP, SVP Education WesPay

Social Engineering, Cybersecurity and Hacking

The many ways your employees are connected to people and industries outside the bank are growing exponentially. As email, social media and other technologies expand our personal and professional networks, potential threats to your financial institution increase. An attacker can use these tools to manipulate their victims into divulging crucial, confidential information and it’s one of the main components in every cyberattack. These methods come under a variety of names — phishing, smishing, vishing and more. We’ll study the anatomy of a cyberattack using real life tools and examples and provide ways to reduce your risk.

 

Shazam

The Reinvention of Bill Pay

There is no doubt that today’s bill pay experiences leave a lot to be desired. Customers are leaving bank aggregation products to the tune of 20% over the past two years and further complicating their lives by managing multiple biller direct relationships. With new capabilities available through the RTP® network, The Clearing House and a group of retail and wholesale banks leveraged design thinking to reimagine a seamless bill pay experience that would provide benefits for billers and bill payers. Peter Davey from The Clearing House will share the journey and the outputs of this work, and help imagine the bill pay of the future.

 

Peter Davey Vice President, Product Innovation
The Clearing House